How can I obtain the enrollment confirmation in the quickest way?

If you have a credit card, we strongly recommend you enrolling via our online enrollment system. Your insurance coverage can be effective right after you submit the enrollment form online. You will also receive an email confirmation immediately. If you prefer to make the coverage effective in a future date, you can also specify it during the enrollment process.

Can I purchase this policy for my spouse and children?

Yes, if you as an international student (or scholar) is insured with our policy, you can also purchase this policy for your spouse and children.

Does iStudentCity's insurance benefit include the maternity and complications of pregnancy?

Yes, it will be paid as any other sickness. Please refer to its schedule of benefits in detail.

Does this policy cover the expenses for visiting an optometrist who can examine the eyes for visual defects, diagnose problems or impairments, and prescribe corrective lenses?

No, any vision service and supply related to eyeglasses or contact lenses or prescriptions or fitting of eyeglasses will not be covered. But, based on its accidental death & dismemberment benefits rider, entire and irrecoverable loss of sight resulting from any one injury will be paid.

Does iStudentCity's policy cover the expenses for dental treatment?

No, dental treatment is generally not covered by student health insurance. However, it could be made necessarily by accidental injury to sound, natural teeth.

How can I know whether or not my school regards iStudentCity's plan as an equivalent or acceptable coverage?

You may go to see your advisors in, either International Student Service (ISS), Health Center (HC) or other departments like Insurance Office, which they can assist you to make a judgement whether or not our plan meets your school's minimum requirements even though this plan is popularly accepted by most universities or colleges nationwide.

Should I submit an insurance policy waiver to my school earlier than I purchase iStudentCity's policy?

Before you purchase this insurance, you need to consult your school advisor and file an insurance waiver application. If you are not sure if iStudentCity policy satisfies your school's requirement, send your school waiver form to [email protected] and we will verify it for you.

How can I request proof of purchase of iStudentCity's plan from the insurance company?

You may dial a toll free customer service number at 1-800-767-0700 (ext. 6457) to Premium Department (please mention policy # 2006-200143-1) and ask the insurance company to mail or fax it to you.

How can I send the premium payment to the insurance company for enrollment of iStudentCity's insurance policy?

Payment can be made via your personal check or money order along with the completed enrollment form payable to "Student Insurance, P.O. Box 809026, Dallas, TX 75380-9026. In addition, you may fill out your credit card information on the completed enrollment form and fax it to Premium Department at 1-469-229-5612.

Can I purchase iStudentCity's plan by monthly payment?

There is a three-month minimum requirement for purchasing monthly coverage. You may purchase it for 3, 4, 5 or more months and pay it in advance. If you remit less than 3 months coverage, your premium will be returned. The expiration date will not be later than August 31, 2007.

What do the following terms showing on your waiver application mean, including insurance company, insurance company phone number, insurance policy number, subscriber name, policy owner's name, insured name, and effective date?

Insurance company is mid-West National Life Insurance Company; insurance company phone number is 1-800-767-0700; insurance policy number is 2006-200143-1; subscriber name, policy owner's name and insured name all indicate your own legally full name; the effective date is the time when your insurance begins.

I was an international student but currently hold F1 visa during the period of Optional Practical Training (OPT). Can I purchase this policy? What is your eligibility requirement?

YES, international students with OPT status are eligible to enroll in this insurance plan.

Any question not being answered above could be sent to [email protected], we will reply to you ASAP.